DX is a complex business with audiences that range from board members and city investors to couriers and factory staff – but all of them appreciate a commitment to quality.
‘Delivered Exactly’ makes clear what DX does, conveys their brand promise and their company vision, and is also a rallying cry to their employees.
We designed a series of internal workshops and training sessions – the ‘Delivered Exactly Programme’ – to turbo-charge service levels and empower every employee to play their part.
90% to 99% rise in key service level agreements
£15m customer contract win attributed to rebrand
11% YoY increase of net promoter score